Sherlock Systems provides the systems your applications require. Our comprehensive services range from the simple integration of a card into a name-brand system to custom-made solutions using desktops, laptops, servers, or unbranded systems.

You could purchase finished systems and configure them, but that entails a lot of time and money. You'd have to maintain an expanded inventory, hire and retain qualified technicians, and keep up with the constantly evolving technology and compatibility issues.

With Sherlock, you have a partner in technology. Sherlock maintains the inventory, has a staff of highly skilled integration technicians, and ensures the performance and compatibility of every system. Each order goes through the same process - from technical review to hardware integration to quality assurance inspection.

Program Offerings include:

	Programs from Intel, Aopen, Hewlett-Packard and Microsoft.
	Custom SherStation Systems and Servers
	OEM products from companies such as Panasonic, Microsoft, Intel, Adaptec, etc.
	Reconfiguration Services - Specialized custom services.
	Unbranded Systems (white box) program - Servers - Control Devices - Media Players - Notebooks.

Support Structure

Our integration center in Buffalo Grove, Illinois, is centrally located in the Midwest and serves customers across the country.  Sherlock works as a contract manufacturer of electronic products and is also an authorized sales, service, and warranty center for Intel, Compaq, Toshiba, Sony, IBM, and HP.  These partnerships allow Sherlock to be a service center for channel assembly and warranty support.

Integration Process

Our process is consistent, regardless of the type of order you have placed. Complete configuration instructions are compiled for each new order. Then the orders are sent for technical review.  Orders that fail technical review are put on hold until hardware specialists and the account manager resolve the problems.  Orders that pass the technical review are released to the integration center, where each component’s serial number is recorded and all the hardware and software is installed.

The completed system is thoroughly tested for compatibility.  It must pass all tests to proceed to the Quality Assurance (QA) stage.   At QA, systems are put through a battery of performance-based tests and are inspected for cosmetic blemishes.  Fully tested systems are returned to their original packaging before being sent to shipping.

Channel Assembly

Hewlett-Packard - Intel - DuraBook - Seagate - Panasonic - LG
Channel Assembly has many benefits.  Sherlock offers the leading manufacturers' channel assembly programs. The programs are continually evolving to include an improved product mix and greater availability of the type of systems you require.

Channel Configuration Program

With a host of pre-tested components to choose from, you can create hundreds of configurations. Systems feature Intel processors, storage devices, video/capture solutions, and network peripherals.

Benefits		Terms & Conditions
	Customized systems		No price protection
	Simplifies meeting customer requirements		No stock balancing
	Quality and performance		Contact Sherlock directly for DOA issues
	More than 1,000 configurations
	Complete product offering
	Customer confidence
	Third-party product integration

Unbranded Systems

Unbranded Systems, built with components from Intel OEM and brand-name manufacturers, provide flexible solutions.

Choose from a list of pre-approved components to integrate into base systems. All builds are tested for device driver and component compatibility, ensuring system performance. If you have a house-brand strategy, we can put your logo on the box for a nominal fee. You can build customer loyalty and increase long-term business with our SherStation or unbranded Systems.

Benefits		Terms & Conditions
	Flexible solutions		No price protection
	Name-brand components		No stock balancing
·	Competitive prices		Defective component replacement only
	Five-day turnaround time

Reconfiguration Services

This service allows you to add value to systems without having the expense of providing it yourself. Choose the components to create the solutions you need. We can warehouse and integrate components and software and keep them in stock. Reconfigured systems are backed by a warranty covering integration services performed by Sherlock. DOA systems may be returned for repair or replacement. (Sherlock even contacts the OEM manufacturer directly regarding component warranties.) All systems are shipped with full documentation on custom CD.

Benefits

	Integrate any of 60,000 plus SKUs
	Meet application needs
	Access name-brand systems
	Save time and money
	Deliver high-quality custom solutions

Specialized Services

Sherlock offers a host of specialized services to enhance order execution, solution performance, and your post-sale relationships.

Services include:

	Asset tagging -- During the induction stage, customer-supplied labels are applied and their numbers recorded, along with system and component serial numbers. This allows the end user to track and manage technology assets efficiently.
	Image downloading -- Customer-supplied disk images can be stored on, and downloaded to systems from, our high-speed integration network.
	Software installation -- Applications can be installed onto systems from our integration network or from shrink-wrapped, boxed products.
	Engineering Services -- A comprehensive series of compatibility testing and verification of builds that is performed prior to production of integration orders.
	Extended Warranties – Many manufacturer warranties can be extended up to three years through our services program.
	Third-party-product warehousing -- Maintain an inventory of non-Sherlock stocking product for integration into your systems.
	Simulated network conditions -- Our high-speed integration network can simulate an end user's network environment to ensure system compatibility.

Pre- And Post-Sale Support (847) 520-7711

Get technical support from Sherlock’s team of specialized experts. Our dedicated team provides you with:

	Post-sale technical support
	Pre-sale technical support
	Sales Account Manager
	Post-sale customer service