About System Integration

With Sherlock Systems, you have a partner in technology

Sherlock Systems Inc. designs, manufactures, and markets custom computing solutions for OEMs across various markets.  If you need anything from a component added to a branded system or a complete custom system built, Sherlock Systems has a program already in place for you.

 As a normal function of Sherlock’s daily business processes we manage all product and program activities, allowing us to do it efficiently and cost effectively. All of this leads to less overhead and increased ROI for our customers. Our comprehensive services range from the simple integration of a card into a name-brand system to custom-made solutions using desktops, laptops, servers, or unbranded systems.

 Sherlock has a long record of success designing and building custom-fit computers for the OEM applications marketplace. Sherlock has the tools and processes in place to offer our customers a range of services that are geared entirely toward making their products as successful and cost effective as possible. 

Sherlock’s mission is to create a partnership with our customers.  We will operate as a direct extension of our customer's engineering, manufacturing, quality and procurement activities. By doing so Sherlock’s customers are able to focus on their priorities, while Sherlock focuses on your computing solutions.

Support Structure

Our integration center in Buffalo Grove, Illinois, is centrally located in the Midwest and serves customers across the country.  Sherlock works as a contract manufacturer of electronic products and is also an authorized sales, service, and warranty center for Intel, Hewlett Packard, IBM, and Lenovo.  We are also an authorized reseller of Toshiba, Dell, Sony, and Apple.  We have been an Intel Premier Channel Partner for several years.  These partnerships allow Sherlock to be a service center for channel assembly and warranty support.

Integration Process

Our process is consistent, regardless of the type of order being placed. Complete configuration instructions are compiled for each new order. Then the orders are sent for technical review.  Orders that fail technical review are put on hold until hardware specialists and the account manager resolve the problem.  Orders that pass the technical review are released to the integration center, where each component’s serial number is recorded and all the hardware and software is installed.

The completed system is thoroughly tested for compatibility.  It must pass all tests to proceed to the Quality Assurance (QA) stage.   At QA, systems are put through a battery of performance-based tests and are inspected for cosmetic blemishes.  Fully tested systems are returned to their original packaging before being sent to shipping.

 A Total Computing Solutions Provider

 Sherlock applies a total business model across the complete product life cycle rather than simply in the design or manufacturing phase. This allows the OEM to recycle or reallocate important internal resources to more value added activities. 

·       Program management

·       Component selection

·       System design & integration

·       Pilot production

·       Joint specification review

·        BOM build Instructions (via ECR/ECO process)

·        UL Agency approvals Environmental testing

·        Supply chain management

·        Manufacturing management

·        Continued design enhancement

·        Continuing cost reduction

·        Ongoing Quality assurance NC / root cause analysis

·        Component EOL and product roadmap management

·        EOL management Replacement product design

·        Ongoing service/support

·        Warranty support 

Since focusing on service and support to the OEM marketplace, the growth of Sherlock has surged.  In anticipation of continued growth Sherlock has put in place both short and long term plans to quickly accommodate a continued growth pattern.  The existing Sherlock facility, within this plan, could accommodate over two times the current business.